物流政策

SHIPPING POLICY

Last updated: September 14, 2026

Order Processing

Many Nevorii items are handmade, personalized, or made to order. Processing begins after payment is confirmed and all required customization information is received. The applicable processing estimate is shown on the product page, order confirmation, or checkout. Business days exclude weekends and public holidays.

Changes or cancellations may be requested within 12 hours of purchase. Because custom production may begin quickly, we cannot guarantee changes after production has started.

Shipping Destinations, Rates, and Delivery Estimates

Available shipping services, charges, and estimated delivery times are displayed at checkout based on the destination and order value. Any free-shipping offer or threshold shown on the site applies only under its stated conditions. Delivery estimates begin after processing and are not guaranteed arrival dates.

Shipping Confirmation and Tracking

When tracking is available, we will send a shipping confirmation to the email address provided at checkout. Tracking may take several business days to update after the carrier receives the parcel.

Address Accuracy

Please provide a complete and accurate delivery address. Contact us as soon as possible if an address needs correction. We cannot guarantee changes after dispatch. Additional shipping costs caused by an incorrect or incomplete address, refusal, or an unclaimed parcel may be charged to the customer to the extent permitted by law.

Customs, Duties, and Taxes

International shipments may be subject to customs inspection, import duties, taxes, brokerage fees, or other charges imposed by the destination country. Unless checkout expressly states otherwise, these charges are the customer’s responsibility. Customs processing may delay delivery.

Delays

Carrier, customs, weather, holiday, security, and other events outside our reasonable control may affect delivery after dispatch. If we cannot ship within the time promised, or within 30 days when no shipment time was stated, we will notify you and offer the option to agree to the delay or cancel the affected order for a full refund, as required by applicable law.

Lost, Damaged, or Incorrect Shipments

Please inspect the package promptly. If an order arrives damaged, defective, incorrect, or materially different from the confirmed order, contact us as soon as possible, preferably within 48 hours of delivery, through our Contact Us page or at nevorii@outlook.com. Include the order number and clear photos of the item and packaging. The 48-hour request helps us investigate carrier damage and does not limit rights available under applicable law.

If tracking shows delivery but you cannot locate the parcel, check the delivery area and contact the carrier first, then contact us so we can assist. Remedies for lost or damaged orders are described in our Returns & Refund Policy.

Contact

Email: nevorii@outlook.com
Phone: +86 132 1083 8878
Address: Jin'an Lijing, Ligezhuang Town, Jiaozhou, Qingdao, Shandong, China