Refund policy

RETURNS & REFUND POLICY

Custom, Personalized, and Made-to-Order Items

Most Nevorii pieces are handmade, personalized, or made specifically for each customer. We do not accept returns or exchanges for change of mind, personal preference, or an incorrect size, style, or customization detail provided by the customer.

This final-sale restriction does not apply if an item arrives damaged, is defective, is incorrect, or materially differs from the product specifications or customization details confirmed at the time of purchase, or where a return or refund is otherwise required by applicable law. Natural variations disclosed in the product description are not considered defects or material differences.

Natural Materials and Handmade Variations

Each natural crystal is unique. Color, clarity, translucency, shape, texture, inclusions, veining, cloudiness, markings, pattern, size, weight, and stone placement may vary slightly from the photographs and from one piece to another. Minor differences in handmade knot placement, spacing, and finish may also occur. These disclosed natural and handmade characteristics, including variations within any measurement or size range stated on the product page, are not defects or material differences.

Some special limited-batch waxed cords, including certain pink-brown colorways, may have a small amount of removable surface wax. This is a normal characteristic of the cord finish and is not a product defect. Gently wipe it with a clean, dry, soft cloth.

Product photographs are representative unless the product listing expressly states that you will receive the exact item shown.

Damaged, Defective, Incorrect, or Materially Different Items

Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or materially differs from the product specifications or customization details confirmed at the time of purchase, please contact us as soon as possible, preferably within 48 hours of delivery, through our Contact Us page. Include your order number and clear photos of the item and packaging so we can review the issue promptly.

A material difference means that an important product attribute does not match what was stated or confirmed when the order was placed, such as the crystal type, item design, metal or cord material, ordered length or size outside the stated tolerance, required components, or confirmed customization details. Disclosed natural and handmade variations are not material differences.

The 48-hour notification request helps us investigate shipping damage and does not limit any rights or remedies available under applicable law.

After reviewing the issue, we will provide an appropriate remedy, which may include repair, replacement, or a refund. We will cover reasonable return shipping costs when an item is confirmed to be defective, damaged on arrival, sent incorrectly, or materially different as defined above.

Order Cancellations and Changes

You may request a cancellation or change within 12 hours of placing your order. Because custom and made-to-order production may begin quickly, requests received after production has started may not be accepted.

If we cannot ship within the timeframe stated at checkout or otherwise required by applicable law, we will notify you and provide the option to agree to the delay or cancel the affected order for a full refund.

Return Authorization

Please contact us before returning an item so we can provide return instructions. Items sent back without contacting us first may experience delays in processing. This process does not limit any rights available under applicable law.

For an approved discretionary return that is not caused by our error or a product problem, the customer is responsible for return shipping. We recommend using a tracked shipping service.

Refunds

Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow 5–10 business days for your bank or card issuer to post the refund after it has been processed.

Original shipping charges are non-refundable unless the item was defective, damaged, incorrect, materially different as defined above, the order was cancelled because we could not ship within the required timeframe, or a refund of shipping charges is otherwise required by applicable law.

Nothing in this policy limits any rights or remedies available under applicable federal or state law.